Partner Terms & Conditions - HR Health Check

1. Introduction

These Partner Programme Terms & Conditions ("Partner Terms") govern your participation in the HR Health Check Partner Programme ("the Programme") operated by [Company Name], a company registered in England and Wales (company number [number]) with its registered office at [Registered Address] ("we", "us", "our").

By subscribing to the Programme you confirm that you accept these Partner Terms and agree to be bound by them. These Partner Terms are in addition to our general Terms of Use and Privacy Policy. In the event of a conflict, these Partner Terms shall prevail.

2. The Programme

The Programme enables HR consultancies, advisers, and other professional service providers ("Partners") to offer branded or co-branded HR compliance assessments to their own clients using our assessment framework, portal, and reporting tools ("the Platform").

We provide the technology, compliance framework, scoring methodology, and reporting engine. You provide the client relationships and professional HR advice.

3. Eligibility

To participate in the Programme you must be a registered business or self-employed professional operating lawfully in the United Kingdom. By subscribing you confirm that:

you are authorised to enter into this agreement on behalf of your organisation;
you hold appropriate professional indemnity insurance for the HR advisory services you provide to your clients; and
the information you provide during registration is accurate and complete.

4. Subscription plans and features

The Programme offers two subscription tiers:

Standard — up to 30 assessments per month, HR Health Check branded portal and PDF reports, portal dashboard with stats, email notifications, and lead data access.
Premium — unlimited assessments, your own branding (logo, colours, custom subdomain), partner-branded PDF reports, full category breakdown and recommendations data, multiple team members, webhook integration, CSV data export, and priority support.

Features may be updated from time to time. We will give reasonable notice of any material changes that reduce the features available on your plan.

5. Fees and billing

Subscription fees are as published on our pricing page at the time of your subscription. All prices are in GBP and exclude VAT, which will be added where applicable.

Monthly plans are billed on the same date each month from the date of first subscription.
Annual plans are billed as a single payment for 12 months in advance and include a discount equivalent to two months free.
Payment is taken automatically via credit or debit card through our payment processor (Stripe). You are responsible for keeping your payment method up to date.
If a payment fails, we will attempt to collect it again. If payment remains outstanding for more than 14 days, we may suspend your access to the Platform until the balance is settled.

6. Plan changes

You may upgrade your plan at any time. The new plan takes effect immediately. Any difference in fees will be prorated for the current billing period.
You may downgrade your plan at any time. The downgrade takes effect at the start of your next billing period. No refund is given for the remainder of the current period.
If you are on an annual plan and downgrade, the change takes effect at the end of the current annual period.

7. Permitted use

You may use the Platform to:

invite your clients to complete HR compliance assessments;
access assessment results, reports, and analytics through the partner portal;
use assessment outputs to inform the HR advisory services you provide to your clients; and
on Premium plans, display your own brand on the assessment portal and reports.

You must not:

resell, sublicense, or otherwise grant access to the Platform to any third party;
misrepresent the assessment as providing legal advice or as a substitute for professional advice;
use the Platform for any unlawful purpose or in a way that could damage our reputation or the reputation of the Programme;
reverse-engineer, decompile, or attempt to derive the scoring methodology, algorithms, or source code of the Platform;
scrape, copy, or extract data from the Platform by automated means beyond the features provided (such as CSV export); or
use the Platform to develop a competing product or service.

8. Branding and intellectual property

All intellectual property rights in the Platform — including its design, questions, scoring methodology, algorithms, reports, software, and the HR Health Check brand — remain our property.

Standard plan: assessments and reports carry the HR Health Check brand. You may not modify or remove our branding.

Premium plan: you may display your own logo, colours, and business name on the assessment portal and PDF reports. You grant us a non-exclusive licence to display your brand for this purpose. You are responsible for ensuring you have the right to use any logos or trademarks you upload.

We may identify you as a partner in marketing materials unless you notify us in writing that you do not wish to be named.

9. Client data and data protection

When your clients complete an assessment, personal data is collected and processed in accordance with our Privacy Policy.

We act as a data processor on your behalf for client assessment data collected through your branded portal. You remain the data controller for your client relationships.
You must ensure you have a lawful basis (such as legitimate interest or consent) for directing your clients to the assessment and for receiving their data through the portal.
We will not use your clients' data for our own marketing purposes. We may use anonymised, aggregated data to improve the Platform.
Assessment data is stored securely in the EU (eu-west-1). We implement appropriate technical and organisational measures to protect personal data.
If you cancel your subscription, your client assessment data will be retained for 90 days to allow retrieval, after which it will be permanently deleted unless we are required by law to retain it.

10. Your responsibilities

As a Partner you are responsible for:

the accuracy and appropriateness of any advice you give to your clients based on assessment results;
ensuring your clients understand that the assessment provides general guidance only and is not a substitute for professional legal or HR advice;
maintaining appropriate professional indemnity insurance;
keeping your account credentials secure and not sharing them with unauthorised persons;
complying with all applicable laws, regulations, and professional codes of conduct; and
promptly notifying us of any security breach or unauthorised access to your account.

11. Availability and support

We aim to keep the Platform available at all times but do not guarantee uninterrupted service. We may carry out scheduled maintenance with reasonable notice. Unscheduled downtime may occur in exceptional circumstances.

Support is provided by email. Premium plan subscribers receive priority support with a target response time of 48 hours on business days. Standard plan subscribers receive email support with a target response time of 5 business days.

12. Limitation of liability

To the fullest extent permitted by law:

the Platform is provided "as is" and "as available" without warranties of any kind, express or implied;
we do not warrant that assessment results are complete, accurate, or suitable for any particular purpose;
we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, clients, business, or goodwill;
we shall not be liable for any loss arising from your clients' reliance on assessment results or from advice you give based on those results; and
our maximum aggregate liability to you under these Partner Terms in any 12-month period shall not exceed the total fees paid by you during that period.

Nothing in these Partner Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by English law.

13. Indemnity

You agree to indemnify and hold us harmless against any claims, losses, damages, or expenses (including reasonable legal fees) arising from:

your breach of these Partner Terms;
advice or services you provide to your clients in connection with assessment results;
any claim by a third party relating to your use of the Platform or the Programme; or
your infringement of any third party's intellectual property rights (including brand materials you upload).

14. Cancellation and termination

You may cancel your subscription at any time through your portal settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refund is given for the remaining portion of a billing period.
Annual plans may be cancelled at any time but no refund is given for the unused portion of the annual period.
We may suspend or terminate your access immediately if you breach these Partner Terms, if your payment is overdue by more than 30 days, or if your conduct damages (or is likely to damage) our reputation or the Programme.
On termination, your access to the portal and all assessment data will cease after the 90-day data retention period described in section 9. You should export any data you need before your subscription ends.

15. Changes to these terms

We may update these Partner Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Platform after the changes take effect constitutes acceptance of the revised terms. If you do not agree to the changes, you may cancel your subscription before the effective date.

16. Governing law and disputes

These Partner Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Partner Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire agreement

These Partner Terms, together with our Terms of Use and Privacy Policy, constitute the entire agreement between you and us regarding your participation in the Programme.

19. Contact us

If you have any questions about these Partner Terms, please contact us:

Email: [email address]
Post: [Company Name], [Registered Address]
Phone: [phone number]